Terms of Business

1. General
1.1 Your property may be repossessed if you do not keep up repayments on your mortgage.

1.2 Firco Mortgages is a trading style of Pinsa Wealth Ltd which is authorised and regulated by the Financial Conduct Authority (FCA). The FCA regulates financial services in the UK and you can check our authorisation and permitted activities on the Financial Services Register or by contacting the FCA on 0800 111 6768. Our Financial Services Register number is 760774.

Registered Office of Pinsa Wealth Ltd: 75 Derwent Road, Bebington, Wirral CH63 2LF – Registered in England, No: 10334603

1.3 The FCA does not regulate some investment mortgage contracts.

1.4 Calls may be recorded for training and monitoring.

2. Regulatory Status
2.1 Firco Mortgages is authorised and regulated by the Financial Conduct Authority.

2.2 The Financial Conduct Authority is the principle regulatory body for Financial Services in the UK. They can be contacted at The Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London E14 5HS Tel: 020 7066 1000 or by visiting their website.

2.3 This website should not be construed as giving advice and is intended for guidance only. All content is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK. The Financial Conduct Authority (FCA) does not regulate some forms of tax advice, conveyancing, trusts, buy to let mortgages, commercial mortgages, bridging loans, non-UK mortgages, offshore mortgages or currency mortgages. Changes in the exchange rate may increase the sterling equivalent of your debt.

3. Mortgages
3.1 We are independent mortgage advisers and we will recommend a mortgage product that is suitable for you following an assessment of your personal needs and circumstances. This will include a detailed assessment of affordability.

3.2 We will consider all products and lenders that we have access to. This means we will not consider those lenders that are only available by you going direct to them.

3.3 Where you are increasing your borrowing, we will consider the merits of both a new first charge mortgage and securing this by an additional mortgage on a second charge basis. You may also have the option of a further advance from your existing lender or borrowing through an unsecured loan but whilst these may be more appropriate for you, we will not consider these when making our recommendation to you.

4. Our Remuneration
4.1 Our charges are based on two considerations: the loan amount and the complexity of your individual circumstances. We will provide you with a free initial consultation and we will always explain exactly what you will be charged before you choose to proceed with an application.

Business Buy to Let and Commercial mortgages, are not regulated. Fees for non-regulated mortgages can vary depending on your requirements and circumstances.

You will receive a Key Facts Illustration or European Standardised Information Sheet when considering a regulated mortgage, which will describe any fees relating to it.

4.2 These fees apply to all regulated mortgages. Certain mortgages, primarily most business buy to let and commercial mortgages, are not regulated. Fees for non-regulated mortgages can vary depending on your requirements and circumstances. Please contact us directly for more guidance.

5. Non-investment insurance
5.1 Firco Mortgages arranges non-investment insurance contracts.

5.2 We will carry out any instructions you give us to effect such contracts.

5.3 We do not provide any Insurance Policy that relies on investment returns to do its job.

5.4 We do not provide any policy that would require the claimant to make investments for it to achieve its purpose.

5.5 We do not normally provide plans that extend beyond the term of the mortgage or into retirement.

6. Our Ethical Policy
6.1 We are committed to providing the highest standard of financial advice and service possible. The
interest of our clients is paramount to us and to achieve this we have designed our systems and
procedures to place you at the heart of our business. In doing so, we will:

  • be open, honest and transparent in the way we deal with you;
  • not place our interests above yours;
  • communicate clearly, promptly and without jargon;
  • seek your views and perception of our dealings with you to ensure it meets your expectations
  • or to identify any improvements required.

7. Cancellation
7.1 Where these terms of business are given in respect of a “distance contract”, that is services provided though a website, email or by phone.

7.2 Under MCOB 4.6 in circumstances where Firco Mortgages acts contractually on your behalf, you may have the right to cancel your contract prior to the submission of your application to the lender.

7.3 Your rights of cancellation will take effect from the date the contract with Firco Mortgages is concluded or the day you receive contractual terms and conditions in a durable form and will be effective for 14 days after this date.

7.4 To cancel, you can email us or write to us (see contact us for details).

7.5 Firco Mortgages will not make any charge or apply a penalty if you cancel the contract. You must pay for any transactions initiated prior to termination at your express request and a due proportion of any fees applicable.

8. Termination
8.1 Subject to point 8.2, you or we, may terminate this agreement at any time, without notice period.

8.2 Notice of termination by you must be given in writing to our head office. The agreement will terminate upon our receipt of such notice.

8.3 Notice of termination by us must be given in writing to you. We will normally send such notice by post to your last known address.

8.4 Termination of the agreement is without prejudice to the completion of any transactions initiated prior to receipt of such notice. Existing policies and loans will be unaffected.

8.5 These terms of business will automatically terminate should you die.

8.6 These terms of business have no minimum period during which they must remain applicable.

9. Communicating
9.1. At our discretion and unless we hear from you to the contrary we may email or telephone you from time to time between the hours of 9am to 9pm without your further prior consent to contact you to service your mortgage / protection application.

9.2 All documents will be sent to you via post, email or fax, we will use the method of communication that you have specified to us. If your preference is for documents to be sent via post this will be to your last known address and shall be sent at your own risk. We will not be responsible for lost documents or any consequences that may arise from any error or failure of the postal system. For documents of value, this will be by registered post – otherwise first-class mail will be used.

9.3 You may communicate with us by writing, phoning or sending an email. There is no additional charge.

9.4 For more information on how your personal data will be used please read our privacy statement.

9.5 We prefer our clients to give us instructions in writing, to aid clarification and avoid future isunderstandings. We will, however, accept oral instructions provided they are confirmed in writing.

10. Complaints and Compensation
10.1 If you wish to register a complaint, please write to info@fircogroup.co.uk or telephone 0151 372 0388

If you make a valid claim against us in respect of the mortgage or insurance we arrange for you, and we are unable to meet our liabilities in full, you may be entitled to redress from the Financial Services Compensation Scheme; details of the cover provided by the Scheme are available on request. Further information is available from the FCA and the Financial Services Compensation Scheme.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman or by contacting them on 0800 0234 567.

11. Verifying identity
11.1 We are required by law to verify your identify. This will be required at the outset of our dealings with you and we will not submit an application for a mortgage or term assurance policy of other financial product until such verification has been obtained.

See Acceptable Forms of ID and Proof of Address.

12. Your policies and legal documents
12.1 All policies will be registered in your name unless otherwise agreed in writing. Unless you instruct us in writing to the contrary, we will forward to you all documents showing ownership of your policies as soon as practicable after we receive them. Where a number of documents of title are involved we will await arrival of all of them before sending them to you.

13. Law
13.1 The law governing this agreement both before and after completion is the law of England and Wales.

13.2 We normally require our clients to give us instructions in writing, to avoid possible disputes, but we shall be entitled, at our sole discretion, to act upon your oral instructions. We can refuse your instructions at our discretion.

13.3 We may vary the terms of this agreement by writing to you at your last know address. Proof of delivery to this address will constitute proof of notice being served.

14. Language
14.1 The contract is in English and communication between us will be in English.

15. Taxes
15.1 Other taxes or costs may exist which are not paid through us or imposed by us.

15.2 Any references to particular tax or treatment thereof are for indicative purposes only and these may change in the future. Your own tax treatment may be different and depends on your individual circumstances.

Please click on ‘Become a Client, Enquire Now’ at the bottom of the page and complete the enquiry form and we will normally contact you within the same working day during business hours or if you would prefer us to contact you outside normal business hours then please advise and we will quite happily do so. Alternatively you can email us with details about your requirements to info@fircogroup.co.uk or call us on 0151 372 0388