Security Centre

Protecting you against fraud is our priority. We work tirelessly to keep your money and identity safe and to help you spot anything suspicious.

If you suspect fraud or have any concerns, call our Fraud team any time 24 hours a day on 0151 372 0388. You can also speak to your Firco adviser.

If you receive a fraudulent or suspicious email, please forward it to If you have responded or clicked any links call us immediately.

If you receive a suspicious text message, please forward it to Again, if you have responded or clicked any links, call us straight away.

The Basics

  1. Never disclose your PIN or online security codes to anyone. Your bank will never, ever ask you for them by phone, text or email
  2. Be wary of clicking on links or attachments in emails, particularly if you are not expecting to receive it
  3. Install anti-virus/firewall software on all of your devices (eg computers, tablets, phones, etc) and update it regularly
  4. Remember that caller display cannot always be trusted and callers may not be who they say they are. If in doubt, hang up and call us back on a number you recognise from a different phone
  5. Choose strong passwords and do not use the same PIN and password for everything
  6. Keep your us and your bank updated with any new contact details
  7. Check your statements and report anything you do not recognise
  8. Securely store financial and other valuable documents, such as your passport
  9. Ensure you dispose of documents diligently (for example, use a cross cut shredder to destroy statements when no longer required)

Protect Your Payments From Scams

Staying safe online
Online fraud is becoming increasingly sophisticated, with malware and phishing allowing cyber criminals to access computers, account numbers and other personal information. Antivirus software is vital for your security, but criminals are constantly seeking new and smarter ways to steal your identity and take money from your bank account.

  • Installing Antivirus – helps to stop threats by scanning your device and looking for suspicious files. Install anti-virus software on all of your devices (eg computers, tablets and phones) and update it regularly
  • Installing a Firewall – hides your computer from attackers and helps stop criminals getting data in and out of your computer

Common Scams

Card Scam


Overpayment Fraud

Protecting Yourself From Fraud

Card Fraud

Cheque Fraud

Identity Theft

Social Media

Telephony Fraud And Vishing

General Online Fraud Advice

Useful Links

Security Disclosure Policy